1. Scope
This Privacy Policy applies to the Shibari VIP websites, user accounts, course platform, support communications and related digital services.
It does not govern third-party websites that we do not control. Their privacy policies apply when you use those services.
2. Information we collect
Information you provide
- Account details such as email address, display name and authentication information.
- Support requests, feedback and other communications.
- Preferences, saved items, notes or progress information you choose to store.
Purchase information
We receive transaction details needed to activate access, such as product, amount, currency, payment status and order identifiers. Full payment card details are handled by the checkout or payment provider and are not stored by Shibari VIP.
Technical and usage information
- IP address, browser type, device information and approximate region.
- Pages viewed, feature interactions, session identifiers and timestamps.
- Course access, playback and progress events needed to operate the service.
- Security, diagnostic and error logs.
3. How we use information
We use information to:
- Create and authenticate accounts.
- Deliver purchased access and remember course progress.
- Process orders, prevent fraud and maintain transaction records.
- Respond to support requests and service messages.
- Protect the platform, users and course materials from abuse.
- Diagnose problems and improve reliability and usability.
- Comply with legal, accounting and regulatory obligations.
5. Service providers
We use service providers for hosting, content delivery, email delivery, security, storage, analytics, customer support and payment processing. They process information only to provide services to us or as otherwise permitted by their own terms and applicable law.
Payment and checkout providers may collect billing, identity, tax and fraud-prevention information directly. Their privacy notices are presented through the relevant checkout experience.
7. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain transaction and security records, resolve disputes and meet legal obligations.
Retention periods vary by data type. Some records may remain in backups or be retained when required for fraud prevention, tax, accounting or legal claims.
8. Security
We use administrative and technical safeguards designed to protect information against unauthorized access, loss and misuse. No online system can be guaranteed completely secure.
You are responsible for using a strong, unique password and for keeping account credentials confidential.
9. Your choices and rights
Depending on where you live, you may have rights to request access to, correction of or deletion of personal information, to object to certain processing, or to receive a portable copy.
You may update available account details through the platform. Other privacy requests can be submitted through the support channel in your account. We may need to verify your identity before completing a request.
10. International processing
Service providers may process information in countries other than your own. Where required, appropriate legal mechanisms are used for international transfers.
11. Children
Shibari VIP is intended for adults and is not directed to or marketed to minors. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so it can be reviewed and removed where appropriate.
12. Changes to this policy
We may update this policy as the service, legal requirements or data practices change. The effective date will be revised when an updated version is published.
13. Contact
Privacy questions and requests can be submitted through the support channel available in your Shibari VIP account.